Warranty & Returns

Customers have up to 14 days to return an unused / unopened item(s) for a refund*, less delivery costs,  a 10% restocking fee will apply

If an item(s) has been wrongfully sent or has a manufacturing fault, Old School BMX will cover the return shipping costs and arrange a replacement or a refund.

Return shipping costs or postage refunds will not be covered if the error is made by the customer, these include but are not limited to:

• You ordered the incorrect style
• You ordered the incorrect brand
• You ordered the incorrect quantity
• You ordered the incorrect colour (Note: different computer screens & mobile devices will show different shades of colour)
• You ordered the incorrect size (Note: we always say "measure twice order once).
• You entered the incorrect address on your order (Note: please always triple check the address on your order, this is most important for international customers).

If you need to return an item, please CLICK HERE

When your order arrives and an item(s) may be missing, please contact us as soon as possible or within 7 business days of receiving your order by heading to our SUPPORT CENTRE and provide your order number and further details about the issue and we will investigate this for you as soon as possible. 

When a refund is issued, please allow up to 7 to 10 business days for processing. Please contact us if any issues occur. 

By signing up and placing an order on our website you have agreed to our terms and conditions and thus agree to all of the above terms and conditions.

WARRANTY INFORMATION

• All items listed are covered by a warranty.
• All items sold are warranted to be free from any defects
• A proof of purchase is required to make a warranty claim.
• Claims can be processed via our SUPPORT CENTRE 
• A warranty of an item does not cover physical damage or self-inflicted damage, misuse of an item
• A warranty does not cover wear and tear of an item