Delivery Information

Estimated Delivery Time Frames

Due to a high volume of inquiries and orders, our team and delivery partners are currently experiencing delays with their distribution services. As a result, we are experiencing long delays with the fulfilments and shipping of our online orders.

This may mean you have received an order confirmation email, but have not received any further communication. Once your order is processed and dispatched from our warehouse, you will receive a shipping confirmation email with a tracking number and link to track your order online. As this relies on our delivery partner to update, there may also be a delay with this information becoming available to you.

We sincerely apologise for this inconvenience and appreciate your patience as we work through this. 

Please note, during Victoria's stage 4 restrictions the below table may not always apply as they are only estimated delivery times prior to stage 4 restrictions. 

VIC REGIONAL  2-6 business days*
MELBOURNE METRO 1-5 business days*
ACT 2-7 business days*
REGIONAL NSW 3-6 business days*
SYDNEY METRO 2-5 business days*
QLD 2-7 business days*
SA 2-7 business days*
TAS 3-10 business days*
NT 3-10 business days*
WA 3-10 business days*

Delivery is only available from Monday to Friday, 9:00am-5:00pm

Please note: estimated delivery days do not include processing or dispatch days.

*Please be aware that these are estimated time frames and are not exact. Depending on your location and the size of the item(s) these time frames may vary.

Shipping with-in Australia

Orders will be shipped within 24/48 business hours once payment has been received (unless specified otherwise).

You will be notified via email on the progress of your order; to ensure that you will be notified of the orders status please entered the correct information.

Freight Charges

Calculating freight charges is EASY. Add all the item/s to the shopping cart and view the cart and when in the shopping cart, all you need to do is select your Country, State and post code into the shipping calculator and to view your freight charges.

International Customers – Shipping outside Australia

Orders will be shipping within 24/48 hours once payment has been received (unless specified otherwise)

Once your order has been dispatched you will be sent a tracking number, giving you the option to track your item(s) of its location (if this is available of the postage method selected)

It is of responsibility for the purchaser to pay any customs duties or taxes within their own country, you should check with your local authorities if this applies.

For all international customers, you MUST including your phone number when completing your order, we need to attach this on the consignment note for all overseas deliveries, it also helps if your local post office needs to contact you when your parcel arrives in your country and is delivered to your local postal service.

International delivery services available

Pack and Track - This service is ONLY available to select 26 countries which are listed below for orders that weigh under 2kgs. This service is traceable online. Deliver time frame is 3-10 business days. (This can vary depending on the destination).

Express post - This service is for orders 2kgs-20kgs to any country worldwide. The service offers signature on delivery and being traceable online. Deliver time frame is 2 -4 business days. (To major metropolitan areas outside these areas it can differ)